Integrated insurer, UAP Old Mutual has enhanced its claims’ settlement processes to ensure customers’ claims requests are turned around in a more efficient and timely manner.
To make this possible, the company is collaborating with more banks and mobile service providers to process claims promptly.
In the course of last year and through the COVID-19 pandemic, the company has paid out several coronavirus related claims both on the medical side and in the unfortunate circumstances where families have lost their loved ones.
“We continue to innovate and are revamping our customer service offering and from a claims’ perspective, we are among the fastest claims settlement company,” said Arthur Oginga, the UAP Old Mutual Group Chief Executive Officer during the launch of a new medical clinic by the Aga Khan University Hospital at the Mountain View Mall along Waiyaki Way in Nairobi. This is the 50th outpatient medical centre operated by the Aga Khan University Hospital in East Africa.
Oginga said UAP Old Mutual Group will explore additional ways on how to make the claims process more seamless. He n committed that the company is developing products and services that meet the ever-changing needs of its customers.
“The key thing (for insurance industry players) is ensuring the promise is kept because we sell a promise to customers and at UAP Old Mutual, we pride ourselves in keeping our promises and I am sure my colleagues across the industry all strive to do the same,” he explained.
Aga Khan University Hospital and UAP Old Mutual have a long-standing partnership spanning 20 years and ranks as the biggest provider of medical services to the insurance company customers.
The two institutions have partnered around healthcare and education during the COVID-19 pandemic period as well as through product development such as tele-medicine and meds of wheels.
“There is need for more collaboration by industry players to raise the awareness about insurance products and their importance as a way of driving uptake and we look forward to expanding and extending the collaboration and partnership with like-minded institutions,” said Oginga.
On his part, Rashid Khalani, the Acting Chief Executive Officer, Aga Khan University Hospital, said that the new clinic will offer both general consultation and specialized clinics, in line with the Hospital’s new strategy of taking specialized care closer to patients.
“Through this strategy our specialists are now conducting regular clinics within our outreach medical centres enabling our patients to receive quality specialized care in their neighbourhoods. In this clinic for example, we are already running the paediatrics, obstetrics and gynaecology, dental and ENT clinics,” said Khalani.