Mogo incorporates AI to speed up support for borrowers in Kenya

Motorcycle and smartphone financier, Mogo has deployed the use of artificial intelligence to drastically reduce customer…

How after sales service builds brand loyalty

By Ronald Mitei The electronics business is an interesting one. Quite often, a customer will see…

How Vilcom Network’s staff empowerment will drive customer satisfaction

Vilcom Networks Limited is embedding customer-centricity at the heart of its operations after successfully concluding a…