As businesses across Africa grapple with rapidly shifting customer expectations, RightCom, the continent’s leading Customer Experience…
Tag: customer experience
Why customer experience is the next frontier of business success
By Jacqueline Sagala Every October, Customer Service Week reminds us that service isn’t just about processes…
How to rethink customer experience in Africa’s digital economy
By Jacqueline Sagala Across Africa’s digital economy, we are witnessing a fundamental shift in how brands…
Five core business areas where AI can drive revenue
By Veerakumar Natarajan Artificial intelligence (AI) has the potential to contribute up to $15.7 trillion to…