Minet Kenya has stepped up its support for corporate clients empowering them better navigate challenges such as inflation, regulatory hurdles, and other emerging risks.
This was during an exclusive one-day Focus Group Training held at a hotel in Nairobi convened by Minet Kenya’s Corporate Division (Minet Risk Solutions, MRS) that brought together 80 senior decision-makers from Minet’s major corporate clients, including insurance and risk managers, finance directors, legal and compliance officers, and business continuity leaders.
The training aimed to demystify general insurance and foster a deeper understanding of claims procedures, as well as introduce participants to emerging risk areas such as cyber threats, ESG obligations, and sustainability-linked exposures.
The sessions examined recent trends in global and local insurance markets and their implications for corporate Kenya. Participants engaged in dynamic discussions that unpacked the intricacies of insurance language, explored challenges around documentation and claim disputes, and considered how to build stronger partnerships with brokers and insurers alike.
“We have observed that many of the frustrations clients experience, especially during claims, stem not from negligence or bad faith, but from a limited understanding of how insurance works. We believe that by educating our clients, we can close those gaps and build trust, efficiency, and long-term risk resilience,” said Francis Maina, the Deputy Director, Minet Risk Solutions at Minet Kenya.
Kenya’s general insurance sector, which recorded gross written premiums of Kshs 361 billion in 2023, continues to face deep-rooted structural challenges. Among the most persistent issues are delays in claims settlements, a concern frequently linked to misaligned expectations and inadequate documentation. These frustrations are often symptoms of a larger problem, linked to low levels of insurance literacy, particularly in risk-intensive sectors such as manufacturing, logistics, and construction. Many businesses struggle to fully grasp the nuances of policy coverage and the steps required to ensure successful claims processing.
At the same time, the industry is contending with a new wave of complex risks including cyber threats, environmental, social and governance (ESG) obligations, and growing sustainability demands, which remain poorly understood or entirely overlooked in many insurance strategies. As these threats continue to evolve, the gap between conventional insurance offerings and actual risk exposure widens, leaving many corporates vulnerable and underprepared.
The training was part of Minet Kenya’s commitment to client education, proactive engagement, and long-term value creation.