A loan of Kshs 400,000 and a vision to champion finncial inclusion is all that Family Bank, Founder, Titus Kiondo Muya, popularly known as TK needed to start a financial service provider that 40 years later has an asset base of Kshs 158.3 billion.
TK says he established as a building society in 1984.
“Our mission was simple yet bold: to create a bank that could reach those who were unbanked, offering them a pathway to opportunities and financial empowerment. We believed in the potential of ordinary people to achieve extraordinary things when given the right support,” he said during Family Bank’s 40th anniversary celebration held in Nairobi.
Family Bank has grown from just one branch in 1984 to the current 95 branches spread across 32 counties.
“Today, I am incredibly proud to see how this vision has blossomed beyond what I could have imagined,” says TK.
Family Bank transformed convenience for customers by pioneering mobile banking services with its PesaPap launch in July 2018.
“Our journey has been one of transformation and impact. Today, we stand as a key player in Kenya’s financial services sector, offering innovative banking solutions that enable economic progress, especially for MSMEs which represent 80% of our customer base,” says Family Bank Chief Executive Officer Nancy Njau.
Going forward, Family Bank Chairman Lazarus Muema says innovation will anchor the lender’s trajectory.
“The future is shaped by AI, big data, digital transformation, ESG values, ecosystem banking, innovation, and strategic partnerships. At Family Bank, these are our core priorities, and our goal is to evolve into a one-stop financial hub for our customers,” said Muema.